At 99 Labwares, we are committed to delivering a seamless and trustworthy shopping experience. We understand that concerns may occasionally arise, and we are dedicated to resolving them promptly and transparently. To support this, we have established a structured grievance redressal mechanism.


How to Raise a Grievance

If you face any issue related to your purchase or experience, please follow the steps outlined below for timely assistance:

1. Contact Customer Support

Our customer support team is your first point of contact for resolving any concerns or queries.

  • Email: support@99labwares.com

  • Contact Form: Available on our Contact Us page

  • Please include the following details:

    • Order number

    • Product details

    • A clear description of the issue

2. Escalate to the Grievance Redressal Officer

If your concern remains unresolved or you are not satisfied with the response, you may escalate the matter to our Grievance Redressal Officer.

Our officer will review your case thoroughly and ensure a fair and appropriate resolution.


Resolution Timelines

  • Acknowledgement of Complaint: Within 24 hours

  • Final Resolution: Within 7 working days

  • In the event of delays, we will keep you informed on the status and expected resolution time.


Further Escalation

If you are dissatisfied with the resolution provided, you may escalate the matter to relevant consumer protection or regulatory authorities, in accordance with applicable laws and guidelines.


Feedback and Suggestions

We value your feedback. If you have suggestions to help us improve our grievance redressal process, please share them with us:


99 Labwares is committed to fair, transparent, and customer-centric practices. Thank you for choosing us as your trusted partner in laboratory and scientific supplies.