1. Cancellation Policy

1.1 Cancellation Time Frame
Customers may request to cancel their order within 24 hours of order placement. Cancellation requests submitted after this window will not be accepted.

1.2 Conditions & Restrictions

  • Cancellations are subject to approval and are not allowed if the order has already been processed or shipped.

  • Customized or personalized products are strictly non-cancellable.

1.3 Cancellation Fees

  • For approved cancellations made within the 24-hour window, a 10% cancellation fee will be deducted from the refund amount.

  • For cancellations due to incomplete KYC verification (required for regulated products such as acids, chloroform, etc.), a 15% cancellation fee will apply.

  • Orders placed for corrosive chemicals (e.g., acids for toilet or metal cleaning at home) or chloroform for medicinal/personal use will be automatically cancelled, and a 15% deduction will be applied before processing the refund.

2. Refund Policy

2.1 General Policy
We do not offer refunds under any circumstances, except in the case of wrong item delivery (see Section 4.2). Replacements are only provided for damaged or broken items.

2.2 Eligibility for Replacement
To be eligible for a replacement, customers must:

  • Submit a replacement request within 24 hours of delivery.

  • Provide video evidence clearly showing the unboxing process and the damage sustained during shipping.

2.3 Non-Replaceable Products
All products are considered non-replaceable unless damage is proven to have occurred during transit.

3. Partial Refunds

3.1 Policy on Partial Refunds
We do not provide partial refunds under any circumstances.

4. Return of Physical Goods

4.1 General Returns
Returns are not accepted for any reason except for damaged items, which qualify only for replacement as per the guidelines outlined above.

4.2 Wrong Item Delivered
In the event of receiving an incorrect product, customers may request a free return and a full refund within 7 days of delivery.
The full refund will be processed after the returned item is received, which may take 7 to 15 business days.

5. Refund Process

5.1 Method of Refund
As a general policy, refunds are not issued. In eligible cases (e.g., cancellation under approved conditions or incorrect item delivery), the amount will be refunded to the original payment method following the applicable deductions and timelines.

6. Exceptions

6.1 Dispatch Delays
If the product is not dispatched within 10 days from the date of order confirmation, customers are eligible to request cancellation and will receive a full refund without any deduction.

For Any Queries, Kindly email us at contact@99labwares.com.