1. Cancellation Policy

1.1 Cancellation Time Frame

  • Customers may request to cancel their order within 24 hours of order placement. Cancellation requests submitted after this window will not be accepted.

1.2 Conditions & Restrictions

  • Cancellations are subject to approval and are not allowed if the order has already been processed or shipped.

  • Customized or personalized products are strictly non-cancellable.

1.3 Cancellation Fees

  • For approved cancellations made within the 24-hour window, a 5% cancellation fee will be deducted from the refund amount.

  • For cancellations due to incomplete KYC verification (required for regulated products such as acids, chloroform, etc.), a 15% cancellation fee will apply.

  • Orders placed for corrosive chemicals (e.g., acids for toilet or metal cleaning at home) or chloroform for medicinal/personal use will be automatically cancelled, and a 15% deduction will be applied before processing the refund.

1.4 Refund Timeline

  • Refunds for approved cancellations will be processed within 3–7 working days from the date of approval.

2. Exceptions

2.1 Dispatch Delays

If the product is not dispatched within 10 days from the date of order confirmation, customers are eligible to request cancellation and will receive a full refund without any deduction.

For any questions concerning your return, please contact us: